Spa & Wellness Services Terms

Last updated · 12 July 2026

These Spa & Wellness Services Terms apply to spa, wellness, and bodywork services offered by VIVA Quinta, including massages, sauna sessions, cold plunge sessions, jacuzzis, body wraps, body scrubs, yoga, movement classes, and other treatments or wellness experiences we may offer from time to time.

All spa and wellness services are available only to registered guests staying at a VIVA Quinta property. By booking, paying for, attending, or participating in any spa or wellness service, each guest agrees to these Spa & Wellness Services Terms together with the Property Terms & Conditions and Property Privacy Policy.

1. Availability and eligibility

Spa and wellness services are offered subject to availability, staffing, weather, maintenance requirements, operational needs, and suitability for the guest.

Unless VIVA Quinta expressly agrees otherwise in writing, spa and wellness services are available only to staying guests who are 18 years of age or older.[web:132][web:133]

VIVA Quinta reserves the right to refuse a booking or participation where a service is unavailable, where a requested treatment is unsuitable, or where guest conduct, timing, health, or safety concerns make participation inappropriate.[web:124][web:135][web:136]

2. Booking and payment

All spa and wellness services are paid services and must be booked in advance where required. Payment may be taken at the time of booking or charged to the guest reservation account, as specified at the time of purchase.[web:124][web:125][web:131]

Spa and wellness services must be booked at least 24 hours in advance of the requested service time. Requests made with less notice cannot be guaranteed and may be refused.[web:169][web:170]

A requested service is confirmed only once VIVA Quinta has accepted the booking and, where applicable, payment has been successfully processed.

3. Cancellation, lateness and no-shows

Cancellations made 48 hours or more before the scheduled start time of a spa or wellness service are eligible for a full refund.[web:145][web:173]

Cancellations made less than 48 hours before the scheduled service time are non-refundable. Guests who fail to attend a booked service, or who arrive too late for the service to be reasonably delivered, will be treated as no-shows and charged in full.[web:170][web:172][web:173]

If a guest arrives late, the treatment or session may be shortened to avoid disrupting later bookings. In such cases, the full price remains payable.[web:172][web:175]

If VIVA Quinta must cancel a spa or wellness service for operational, staffing, safety, weather, or other reasons, the guest will receive a refund or rebooking option, as determined by VIVA Quinta.[web:139][web:141]

4. Health disclosures and medical responsibility

Spa and wellness services are intended for relaxation, wellbeing, and hospitality purposes only. They are not medical services and are not a substitute for medical diagnosis, treatment, or professional healthcare advice.[web:135][web:136]

Guests must disclose before treatment any relevant medical conditions, injuries, allergies, skin sensitivities, recent surgery, pregnancy, medications, mobility limitations, fainting history, cardiovascular conditions, circulation issues, uncontrolled blood pressure, or any other condition that may affect safe participation.[web:130][web:133][web:135]

If a guest is unsure whether a service is suitable, the guest should consult a qualified medical professional before booking or participating.[web:133][web:136]

Guests are responsible for ensuring that the information they provide is accurate, complete, and up to date. VIVA Quinta is not responsible for adverse effects arising from incomplete, inaccurate, or withheld health information.[web:130][web:135]

5. Contraindications and refusal of treatment

Some services may be unsuitable for certain guests depending on health status, pregnancy, recent injury, surgery, skin conditions, intoxication, sensitivity to heat or cold, or other contraindications.[web:130][web:133][web:135]

VIVA Quinta and its therapists or service providers may refuse, modify, postpone, or stop any treatment or wellness activity at any time if they reasonably believe it would be unsafe or inappropriate for the guest or for the provider.[web:130][web:135][web:136]

If a therapist or provider recommends that a service should not proceed for health or safety reasons, the guest must follow that decision.

6. Sauna, cold plunge and jacuzzi use

Use of saunas, cold plunges, jacuzzis, and similar heat or cold exposure facilities is entirely at the guest’s own risk.[web:132][web:133]

Guests must not use these facilities if they are pregnant, intoxicated, feel unwell, have cardiovascular or circulatory issues, uncontrolled blood pressure, dizziness, fainting tendencies, serious skin conditions, or any other condition that may make heat or cold exposure unsafe, unless a qualified medical professional has advised otherwise.[web:133][web:135]

Guests must leave the sauna, cold plunge, jacuzzi, or other wellness area immediately if they feel dizzy, faint, nauseous, short of breath, overheated, overly chilled, or otherwise unwell, and must notify a member of staff as soon as possible.[web:130][web:133][web:136]

VIVA Quinta may impose time limits, hygiene requirements, rotation guidance, shower requirements, or operating instructions for any spa facility, and guests must follow all such instructions at all times.[web:124][web:133]

7. Guest conduct and spa etiquette

Guests must behave respectfully toward therapists, staff, other guests, and the spa environment at all times. Harassment, abusive conduct, inappropriate language, intoxication, unsafe behavior, or sexualized conduct toward therapists or staff will not be tolerated and may result in immediate termination of the service without refund.[web:124][web:130][web:136]

Guests must follow instructions regarding robes, towels, footwear, hygiene, noise, privacy, mobile phone use, and permitted access areas.

Glassware, smoking, vaping, and any unsafe items or conduct are not permitted in spa and wellness areas.

8. Personal property

Guests are responsible for their own personal belongings during spa and wellness services. VIVA Quinta is not responsible for loss of or damage to personal property except where liability cannot be excluded by law.[web:133]

9. Therapists, instructors and providers

VIVA Quinta works with a group of carefully selected local freelance therapists, bodyworkers, instructors, and wellness providers to deliver spa and wellness services.

These therapists and instructors are independent service providers and are not employees of Musas Encantadoras Lda, unless expressly stated otherwise.[web:160][web:161]

VIVA Quinta is responsible for coordinating bookings, maintaining standards of professionalism and conduct on its properties, and providing a safe and appropriate environment for services. Each therapist or instructor remains responsible for the professional performance of their own services and for holding any required licenses, certifications, or insurance coverage.[web:161][web:163]

10. Liability

By participating in a spa or wellness service, guests acknowledge that massage, bodywork, movement activities, sauna use, cold exposure, jacuzzis, and related services involve inherent risks, including slips, falls, allergic reactions, overheating, overcooling, dizziness, skin irritation, discomfort, bruising, or aggravation of existing conditions.[web:130][web:132][web:133][web:135]

To the fullest extent permitted by applicable law, VIVA Quinta is not liable for injury, illness, discomfort, loss, damage, delay, or adverse reaction arising from ordinary risks inherent in the service, misuse of facilities, failure to follow instructions, participation despite contraindications, or inaccurate or incomplete information provided by the guest.[web:130][web:133][web:136]

Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded.

11. Privacy and data

Personal data collected in connection with spa and wellness services, including booking information, service preferences, and any health-related information voluntarily provided by the guest, will be handled in accordance with the VIVA Quinta Property Privacy Policy.

Guests should provide only the information reasonably necessary for safe and appropriate service delivery.

12. Changes to services

VIVA Quinta may reasonably change the therapist, provider, treatment sequence, products used, facility availability, timing, or treatment details where necessary because of staffing, weather, maintenance, health and safety, supply limitations, or operational reasons.[web:124][web:131][web:136]

Such changes do not entitle the guest to a refund unless VIVA Quinta cancels the service entirely.

13. Contact

For any questions about these Spa & Wellness Services Terms or a booked service, contact us at: