Payment Policy

Last updated · 12 July 2026

This Payment Policy applies to all reservations made for stays at VIVA Quinta. By making a reservation, providing payment details, completing online check-in, or staying at the property, the guest agrees to the payment terms set out below.

Payments for reservations made on our website, via Airbnb, and via Booking.com are collected at the time of booking in accordance with the payment flow, methods, and security requirements of the respective platform.

1. General payment terms

All reservations must be secured by a valid payment method accepted by VIVA Quinta or by the booking platform through which the reservation is made.

At the moment the reservation is confirmed, the total amount due for the stay (including accommodation, selected meal plan, and any pre-booked add-ons shown during checkout) is charged to the payment method provided, unless a different arrangement is clearly stated during the booking process.

All amounts are charged in the currency shown at the time of booking unless otherwise expressly stated. The guest is responsible for any bank charges, exchange rate costs, transfer fees, or card issuer fees applied by their payment provider.

2. Payment rules by rate type

Payment is collected at the time of booking for all rate types offered by VIVA Quinta.

Flexible rates

For Flexible Room Only and Flexible Bed & Breakfast reservations:

• The full reservation amount is charged at the time of booking.
• If the reservation is later cancelled in accordance with the applicable Cancellation Policy (for example, at least 30 days before arrival), the relevant refund will be processed back to the original payment method.

Non-Refundable rates

For Non-Refundable Room Only and Non-Refundable Bed & Breakfast reservations:

• The full reservation amount is charged at the time of booking.
• Because these rates are offered at a preferential price in exchange for stricter cancellation terms, amounts paid are non-refundable to the fullest extent stated in the applicable Cancellation Policy.

3. Authorization to charge

By providing payment details and confirming a reservation, the guest authorizes VIVA Quinta, and/or the relevant booking platform, to charge the amounts due for the reservation in accordance with the rate conditions and policies accepted at the time of booking.

This authorization includes, where applicable:

• accommodation charges;
• breakfast charges under Bed & Breakfast rates;
• taxes and mandatory fees;
• approved add-on services, experiences, and extras;
• late cancellation, no-show, or early departure charges under the applicable policy; and
• amounts due for damage, missing items, exceptional cleaning, smoking remediation, or other breaches of the guest’s contractual obligations, where permitted by law and platform rules.

4. Failed or declined payments

If a payment at booking is declined, reversed, blocked, or otherwise fails for any reason, the reservation may not be confirmed.

VIVA Quinta or the booking platform may contact the guest and request an alternative payment method within a stated deadline. If valid payment is not received by the required deadline, VIVA Quinta reserves the right to cancel the booking request or any provisional reservation.

VIVA Quinta is not responsible for any loss, price change, or unavailability resulting from the guest’s failure to provide valid and timely payment.

5. Security deposits and damage charges

In addition to the reservation amount paid at booking, VIVA Quinta may require a security deposit, damage deposit, card pre-authorization, or similar payment security measure before check-in or at check-in, depending on the property, booking channel, length of stay, group composition, or perceived booking risk.

If applicable, the amount, form, and timing of any deposit or authorization will be communicated before arrival or during the booking process.

The guest is responsible for any damage to the property, furnishings, equipment, linens, keys, or other contents caused by the guest or any member of the guest’s party, beyond normal wear and tear.

Where damage, missing items, excessive cleaning, smoking remediation, or rule violations result in financial loss, VIVA Quinta reserves the right to recover the reasonable cost of repair, replacement, restoration, or additional cleaning from the guest, using the payment method on file where permitted by law and platform rules.

6. Additional services